SHIPPING, RETURN & EXCHANGES
Miss-Candyfloss.com ships order pretty much worldwide!
The shipping for regular orders is totally FREE over 100euro.
To all orders below 100€, 8€ shipping fee will be added.
The amount of 8€ will not be refunded when returning an item to Miss Candyfloss. (wholesale order shipping fees are priced differently).
When placing an order you will receive an order confirmation. Please note that this is only a confirmation that we have received your order and your order will be processed. If you have not received an order confirmation it means that there was a technical glitch and the order did not go through. Please place the order again and contact us.
It usually takes us 5 business days to process and send your order if the articles are in stock (it will be processed much faster if you want it with express). You will be notified if the items you ordered is out of stock or sold out. We make a reservation against delayed deliveries, sold out products and unforeseen events which might cause delays in delivery. If the items you ordered are sold out, we will send you an "order change email".
If you select our free shipping option than we will choose the best and cheapest shipping option. Your order will be delivered by post or courier. Generally we ship with FedEx or UPS but to some countries the post is the best option. If you have any question or there is anything we should know, please let us know and don't hesitate to ask! Delivery time depends on the courier and location of the recipient, estimated 3-15 business days. If you choose express than we send out the package always with FedEx or UPS and the delivery used to take 1-4 days. If you need the item until a special date, please let us know!
Please note that all custom clearance and import taxes / duties are at customers expense.
If the parcel is damaged upon receipt, damage that has occurred during the shipping then we kindly ask you to file a complaint at the post office before collecting the parcel. In that case we may avoid any misunderstanding. If you by any chance have received something else then what you have ordered or the garment should be damaged in any way, we kindly ask you to contact us immediately.
Return & Exchange policy
Would you like to return an item because it didn’t fit or you simply didn’t like it? No problem. Simply follow these instructions:
If you would like to return or exchange any item please let us know by email before you send the item back to us. We will give you the instructions.
The package should be sent back to us 14 days after you received your order. It is your responsibility as the buyer to pay for the return shipping fee to Sweden.
Are the purchased items sent back later than the 14 days mentioned above, Miss Candyfloss holds the right to take a surcharge of 30% off the items price as a restock fee for late return.
The item you are returning should be in its original condition. Meaning, the item should not have been used, washed or torn. All labels and price tags should be intact and not been removed.
A deduction off 20% of the total amount will be done on items that are returned with stain, as well as cat and dog hair on the product. We would like to ask you therefore when you return the item to be sure that the items are cleaned.
Please include the return note you received from us stating who it is
from, your order number and how you wish to proceed; exchange for a different item, store credit or
The returned item will be registered
when the parcel arrives back to Miss Candyfloss. We will then refund the amount
or send you a new item according to your request. The processing time after the
package has been received is between 10-14 business days.
Would you like to exchange your size to another? Please not that an shipping cost of 8€ needs to be paid when exchanging sizes. This amount needs to be paid before we ship your new item to you.
If you have any questions don't hesitate to e-mail us. You can always reach us at firstname.lastname@example.org